Returns & Exchanges

Due to the perishable nature of our fermented kombucha, we are unable to accept physical returns, but we are committed to ensuring you are 100% satisfied with your gut-health journey. If your order arrived damaged or didn't meet your expectations, please reach out to our team within 30 days of purchase for a replacement or refund.

Return Process

• 1.
  Inspect Your Shipment

  Upon arrival, please check your Health-Ade bottles for any signs of leakage or breakage that may have occurred during transit.

• 2.
  Document Issues

  If there is a problem with your order, take a clear photo of the damaged product and the shipping label on the outside of the box.

• 3.
  Contact Support

  Send your order number and the documentation photos to our customer experience team at [email protected].

• 4.
  Resolution

  Our team will review your request within 2 business days to process a full refund to your original payment method or ship out a fresh replacement case.